Refund policy
Wel’Vince Return & Exchange Policy
Return & Exchange Policy – Wel’Vince
At Wel’Vince, we want you to love what you wear. If there is a size issue or product concern, we offer an exchange under the conditions below.
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1. Exchange Window
Customers must request an exchange within 48 hours of delivery.
Requests made after 48 hours will not be accepted.
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2. Exchange Eligibility
To qualify for an exchange:
• The item must be unused and unworn
• Original tags must be intact
• Packaging must be undamaged
• The product must be in the same condition as received
• No stains, washing, perfume, or damage
Items failing quality check will be rejected.
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3. No Refund Policy
Wel’Vince follows a strict no refund policy.
We offer exchange only.
Money refunds are not available under any circumstances unless the product is proven defective or incorrectly shipped by us.
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4. Non-Exchangeable Items
The following items cannot be exchanged:
• Sale or discounted items
• Clearance products
• Promotional offers
• Gift items
• Innerwear or hygiene-sensitive items
• Customized products
We strongly recommend checking the size chart carefully before placing an order.
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5. Exchange Process
• Contact customer support within 48 hours
• Share order ID and product photos
• Our team will schedule pickup after approval
• Replacement item will be shipped after quality inspection
Exchange processing time: 5–7 business days after pickup.
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6. Damaged or Wrong Product
If you receive a damaged or incorrect item:
• Report within 24 hours with clear photos/video
• We will prioritize replacement
Late claims may not be accepted.
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7. Contact Support
For exchange requests:
Email: malik@welvince.com
Phone: [kindly go to contract us]